The policy of returning shoes shop
To best serve you on the return of your product, please refer to the information below. We will accept your request and process it within 48 hours.
1. Condition to return products:
- Invoice intact, not patch or erase.
- Not used, not dirty and intact, labels.
- Barter only applies to the same product, but different color, different size.
2. Steps to change products:
Please contact Hotline, Chat or Email to firstname.lastname@example.org to register the exchange (same product, different weight, different volume).
Within 3 days of receiving the goods, if you want to change products, depending on the delivery area, just follow these steps:
If you live in the city of Ho Chi Minh City: Contact via Hotline or Chat for support to change products:
- Option 1: The delivery staff will bring the product you want to change to your home and get back the original product
- Option 2: Direct to exchange at the shop ruouta.vn
If you are in other provinces and cities: Contact via Hotline or Chat to request a replacement.
Carry out the package to return the original product including the invoice and the intact product (see condition for return of product) and mail it to ruouta.vn.
Upon receipt of the refund product, ruouta.vn will proceed to send the product you want to exchange for you.
- ruouta.vn only keep the product you want to change within 10 days.
- After 7 days: If you still have not received the product you returned, the order is still valid, but in case the product you wish to exchange is out of stock, you will have to wait for the item to arrive. Proceed to deliver the product to you.
- After 7 days: Exchange request expires.
3. Return shipping
Ruouta.vn will not deal with receiving the goods from you after payment and receipt. So please check carefully before payment to avoid the case of errors, delivery is not correct as ordered.
Thank you for reading, we wish you a happy shopping!